Job Description

TCS Hiring !!!



Role: Service Desk

Exp: 4-8 Years



Location: Kolkata/Chennai



JD

Must-Have

(Ideally should not be more than 3-5)

At least 3 years of previous IT Service Desk experience Proficient in English communication and should have experience is taking calls to support 247 basis to customers located in US, Europe.
Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely Work experience in ITSM ticketing tool, tracking and closure Incident Management experience - Managing incidents including business expectations and communication, should have experience in Major Incident Call handling Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset Exposure in remote connecting tool Basic Desktop Troubleshooting Experience on Hardware and Software Strong knowledge of Microsoft based operating systems (Windows 7) Microsoft based Office 365 applications Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation) Look out for areas of improvement to help enhance user experience from desktop support perspective. Should be flexible to work in any shifts/Weekends Knowledge on Customer satisfaction and handing customer experience Should have experience in installing approved software remotely

Location

Kolkata

Job Function

IT INFRASTRUCTURE SERVICES

Role

Developer

Job Id

393224

Desired Skills

Service Desk
Desired Candidate Profile

Qualifications

: BACHELOR OF ENGINEERING