1. Excellent Communication skills/ Service Desk Voice Agent Experience 2. Basic PC and peripheral Hardware troubleshooting(including print scanning devices) 3. Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN, Dial up knowledge 4. Escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team. 5. Exposure to ITIL processes 6. Ready to work on 24/7 Shift
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