Service Desk Support
Year TN, IN, India
Job Description
Must Have
Willingness to work in
24x7 rotational shifts
Excellent written and oral communication skills
for clear stakeholder interaction. Hands-on experience withticketing tools
such asServiceNow
andJIRA
. Ability to managestakeholder communication
across technology and business teams. Basic troubleshooting skills for hardware, software, and network issues.Good to Have
Familiarity with
ITIL processes
and incident management best practices. Exposure toglobal support environments
and cross-cultural communication. Knowledge ofSLA compliance
and escalation procedures. Experience in creatingknowledge base articles
and documentation. Customer-centric mindset with strong problem-solving abilities.Location
Chennai
Job Function
BUSINESS PROCESS SERVICES
Role
Support Executive
Job Id
385212
Desired Skills
Service Desk
Desired Candidate Profile
Qualifications
: BACHELOR OF COMMERCE
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Job Detail
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Job IdJD4900310
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTN, IN, India
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EducationNot mentioned
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ExperienceYear