Job Description

Description and Requirements Playment's mission is to expedite the AI age. By providing high-quality training data solutions, we help companies to bring their ML products to market much faster. We work with 50+ customers, create ov

Description and Requirements Playment's mission is to expedite the AI age. By providing high-quality training data solutions, we help companies to bring their ML products to market much faster. We work with 50+ customers, create over 1B+ annotations via our proprietary state-of-the-art tooling. We've grown 100% YoY for the last 3 years, are profitable, and have been a leading player in computer vision globally. We've built a truly industry agnostic platform to support the growing needs of our customers. Eg of our customer use cases - Automotive companies build self-driving capabilities, Agriculture companies for identifying weeds & fruit picking, Insurance companies for claim processing & damage detection, Retail companies for shelf tracking, Drone/Satellite imagery for terrain analysis, E-commerce for cataloging & visual object understanding etc. Telus International or TI for short, has been a global leader in data services since 2005. Listed on Feb 21 on the NYSE, TI, now has a market cap of $10Million+. With Playment's acquisition on July 21, we now have a combined strength in video, images, audio text labeling, serving the world's top ML teams. Why is it important High-quality training data is quintessential to improve the precision of ML algorithms. Forbes lists 'Autonomous Cars' as one of the technology trends for the next decade and also estimates ML engineers spent 70% of their time in pre/post-processing & data management steps. Companies need to build sophisticated tooling (supporting all forms of sensor data), hire and manage hundreds of skilled people to ensure high-quality labeled data. Our autonomous driving customers estimate 1 hour of video data needs 800 man-hours of manual human work. Today, in the wake of the autonomous car industry only a few million kms of data has been labeled and 10x more will be collected before the world sees them on road. Just as DevOps is critical to tech implementation, AI Ops will be a big challenge as AI development commercializes in the next 5-10 years. We aim to become an AI data platform, a critical part of the AI infrastructure stack. Join us to witness & influence the unfolding of AI, which is the largest technology wave the world will ever see. Our stack includes Java, Golang, C#, Python, Postgres, Redis, Rabbitmq, Kubernetes, React, Typescript, Angular, Vanilla Javascript, Redux. https://www.telusinternational.com/solutions/ai-data-solutions Responsibilities : . Research and identify solutions to software and hardware issues . Diagnose and troubleshoot technical issues, including account setup and network configuration . Ask customers targeted questions to quickly understand the root of the problem . Track computer system issues through to resolution, within agreed time limits . Talk to clients through a series of actions, either via phone, email or chat, until they've solved a technical issue . Properly escalate unresolved issues to appropriate internal teams . Provide prompt and accurate feedback to customers . Refer to internal database or external resources to provide accurate tech solutions . Ensure all issues are properly logged . Prioritize and manage several open issues at one time . Follow up with clients to ensure their IT systems are fully functional after troubleshooting . Document technical knowledge in the form of notes and manuals . Inventory (Hardware and Software ) management Requirements : . Proven work experience as a Technical Support Engineer, Desktop Support Engineer, Network and Server Support . Hands-on experience with Windows/Linux/Mac/Thin OS environments. . DHCP/DNS/VOIP/VDI/G-suite hands-on experience . Understanding of SNOW ticketing tool . Good understanding of computer systems, mobile devices and other tech products . Ability to diagnose and troubleshoot basic technical issues . Familiarity with remote desktop applications and help desk software . Excellent problem-solving and communication skills . Ability to provide step-by-step technical help, both written and verbal . BS degree in Information Technology, Computer Science or relevant field . Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus . Excellent Verbal and Written communication . Working experience or willingness to work in 24.7 support Benefits : . Work with a world class team working on a very forward looking problem . Competitive Pay . Flat hierarchy . Health insurance for the family Additional Responsibilities : . Research and identify solutions to software and hardware issues . Diagnose and troubleshoot technical issues, including account setup and network configuration . Ask customers targeted questions to quickly understand the root of the problem . Track computer system issues through to resolution, within agreed time limits . Talk to clients through a series of actions, either via phone, email or chat, until they've solved a technical issue . Properly escalate unresolved issues to appropriate internal teams . Provide prompt and accurate feedback to customers . Refer to internal database or external resources to provide accurate tech solutions . Ensure all issues are properly logged . Prioritize and manage several open issues at one time . Follow up with clients to ensure their IT systems are fully functional after troubleshooting . Document technical knowledge in the form of notes and manuals . Inventory (Hardware and Software ) management