Service Desk

Year Pune, Maharashtra, India

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EXPERIENCE : 2-5 Years

Technical Support/Service Desk Agent -L1 will be the part of Global Support Team supporting the Client Full Time Employees, Vendors/Contractors via voice/ email / chat.
Acts as single point of contact for all IT related issues.
Provides status and updates on tickets to authorized users
Adherence to policies and procedures, closure of open calls after resolution.
Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
Identifying the issue and categorizing / prioritize the incident

Job Type: Full-time Pay: \xe2\x82\xb9300,000.00 - \xe2\x82\xb9800,000.00 per year Benefits:

Shift:

Education:

Work Location: In person

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