Service Desk

Year Pune, Maharashtra, India

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SERVICE DESK - (0088499)
Description

Level 2 -

First point of escalation for L1 and take ownership of aged incidents for faster resolution

Escalating incidents (and service requests if required permissions are not granted) to L3

Demonstrating a good understanding of the customer’s business needs and applying them to incident management

Identifying, Creating, updating, and maintaining Process and Technical documents viz. Knowledge Base Articles, Standard work documents etc.

Ability to guide and train L1 associates. Review L1 tickets and assist them with Action plan and proper troubleshooting.

Required skills – L2 (in addition to the above):

Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels

Primary Location: India-Maharashtra-Pune
Job Posting: Aug 24, 2022
Experience Required (In Years): Minimum- 5 Maximum- 8

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