Job Description

Responsibilities:

Manage IT Service Desk tickets and service requests according to IT SLA policies, assigning them to relevant teams when needed. Maintain and update the IT assets inventory system. Support company laptops, Windows setup, and peripheral hardware. Collaborate with IT Infrastructure and Application teams. Manage the onboarding process for new employees. Work within Microsoft 365 environments, including cloud services and Office applications. Participate in evening on-call rotations once or twice a week (evening standby duty).


Requirements:

Core Technical Skills:

Strong knowledge of Microsoft Windows and troubleshooting. Experience with Microsoft 365, Active Directory, and Azure AD. Familiar with Intune device management and ServiceNow systems. Basic understanding of networking (VPN, DNS, DHCP). Comfortable using AI-based tools (e.g., ChatGPT, Copilot) to assist with issue resolution.

Soft Skills & Preferences:

At least 2 years of experience in IT Service Desk or similar roles. Experience in large or global organizations is an advantage. Ability to work effectively as part of a global team across different regions and time zones. Self-learner with strong analytical and problem-solving skills. Service-oriented, patient, and professional communication style. Highly motivated with a desire to learn and evolve in the IT field. High-level English proficiency (spoken and written). Microsoft or related IT certifications (e.g., MCSA, MS-900, AZ-900, CCNA) are an advantage.



Region (Website):


Asia Pacific