:Opening for service desk role for Hyderabad location for Fresher and Experience both, Salary upto 7 lpaJob Title: Service Desk AssociateLocation: Hyderabad, (Work from Office)Fresher Salary: xe2x82xb93.5 LPAExperience Salary: Upto 7 lpaJoining: Immediate Joiners OnlyJob Overview:Wipro is hiring Service Desk Associates for its offices in Hyderabad We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided alsoKey Responsibilities:Provide first-level IT support to end-users via phone, email, and chat.Diagnose and troubleshoot hardware, software, and network issues.Log incidents, track resolutions, and escalate complex issues as needed.Ensure timely resolution of IT service requests to meet SLAs.Maintain accurate records of technical issues and resolutions.Collaborate with internal teams to enhance user experience.RequirementsRequired Skills & Qualifications:Education: Graduation is mandatory; technical graduation is preferred.Communication: Excellent English communication skills are mandatory.Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting.Availability: Only immediate joiners will be considered.BenefitsBenefits:Competitive salary of upto 7 LpaRelocation bonus for candidates moving to HyderabadOpportunity to work with one of the leading IT companies.Career growth and learning opportunities in IT support.
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