Job Description

Company Overview
We are the force behind the meteoric rise of India\'s leading telecom operator Jio with 400 Million+ customers. We have powered an exhaustive list of digital apps & services delivering functionality, usability, engagement, scale, and loyalty. Our solutions serve both B2C and B2B customers and encompass an end-to-end 5G solution, AI/ML platforms, cloud-native OSS platforms, and sophisticated BSS solutions. Headquartered in Navi Mumbai, Maharashtra, Jio offers innovative services in the Media & Telecommunications industry. Visit for more details.
Job Overview
We are seeking a Junior Service Desk professional to join our team in Navi Mumbai. As a Full-Time employee, you will play a crucial role in providing customer service and technical troubleshooting support to our clients. This position requires a passion for solving problems and delivering exceptional service to ensure customer satisfaction.
Key Responsibilities:
Responsibilities:

• Service Desk Call taking profile.

Respond to the issues reported by customer predominantly through voice and emails, chat, etc.
Identify, investigate, and diagnose the issue.
Provide resolution to customer based on in scope processes.
Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group.
Achieve defined targets.
L1 Support for Resident, Non-Resident Guests & Belvedere
L1 Support for Hotel Staff for Team Internet
Wi-Fi assistance for Hotel Events/Conferences.
Qualification and Work Experience
Qualification: B.Sc. / BE /B Tech
Work experience: Fresher -2 Years
Excellent verbal and written communication skills with email etiquette and customer service skills
Good Analytical skills
Basic knowledge of IT infrastructure, Tools and network
Proficient in Ms Office
Willing to work in Rostered shifts as per project requirement.
Competencies /Expertise Required (Functional & Behavioral)

• Systematic problem-solving skills, with the ability to think.
• Excellent in analytical thinking for translating data into informative visuals and reports.
• Adaptable to change.
• Quick Learner Open learn and work on new technologies and products

If you are interested please share below mention details :

• Location
• Preferred location
• Current Co
• Experience
• Current CTC
• Expected CTC
• Notice Period
• Offer in Hand
• Highest Education
• SSC %
• HSC %
• Graduation %
• University Name

Email Id :Ashwini.chakor@ril.com
Exp : Fresher to 1 year
Note: Training will be provided for 15 days
Payroll co. Quess Corp
Regards,
Ashwini Chakor