Job Description

Location Chandigarh Chandigarh
Experience Range 1 - 2 Years
Open


SkillsService Desk L1 Engineer

About Us
We are developers of digital futures! Tietoevry creates purposeful technology that reinvents the world for good. We are a leading technology company with a strong Nordic heritage and global capabilities. Based on our core values of openness, trust, and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive. Our 24,000 experts globally specialize in cloud, data, and software, serving thousands of enterprise and public-sector customers in approximately 90 countries. Tietoevry's annual turnover is approximately EUR 3 billion, and the company's shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo B?rs (www.tietoevry.com).
About EVRY USA
EVRY USA delivers IT services to a wide range of customers in the USA through its global delivery centers and India offices (EVRY India) in Bangalore & Chandigarh, India. We offer a comprehensive IT services portfolio and drive digital transformation across Banking & Financial Services, Insurance, Healthcare, Retail & Logistics, and Energy, Utilities & Manufacturing sectors. EVRY India's process and project maturity is very high -- the two offshore development centers in India are appraised at CMMI DEV Maturity Level 5 & CMMI SVC Maturity Level 5 and certified under ISO 9001:2015 & ISO/IEC 27001:2013
Roles and Responsibility
Job Summary:
We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team. As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support. The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues.

Key Responsibilities:
First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket.
Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity.
Ticket Management: Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.
User Support: Assist users with password resets, account unlocks, and basic application support.
Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution.
Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles and user guides.
Customer Service: Provide exceptional customer service, maintaining a positive and professional demeanor at all times.
Team Collaboration: Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes.
Qualifications:
Education: Bachelor's degree in Information Technology, Computer Science, or a related field( B,sc, BCA ,B.tech)
Technical Skills: Basic understanding of computer hardware, software, and networking concepts.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail.
Customer Service: A customer-centric mindset with a passion for helping others.
Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Team Player: A collaborative team player with a willingness to learn and grow.
Preferred Qualifications:
Certifications: Relevant certifications (e.g.ITIL Foundation) are a plus but not required.
Internship Experience: Prior internship or practical experience in an IT support role is advantageous.
What We Offer:
Competitive salary and benefits package
Opportunities for professional development and career advancement
A supportive and inclusive work environment
Hands-on training and mentorship from experienced IT professionals