Job Description

Ready for your Next Adventure? Join

arrivia

as a Service Desk team member!

Are you a tech-savvy problem-solver with a passion for helping others? Do you have a knack for turning technical jargon into clear, easy-to-understand solutions? If so, we have the perfect opportunity for you!

arrivia, a global leader in travel and technology, is on a mission to help people travel better and experience more. We are looking for a

Service Desk II

to join our team and provide top-notch support to our employees around the world.

What You'll Do

As a Service Desk Analyst, you'll be the first point of contact for all technical issues and requests. You will be a crucial part of our IT team, providing exceptional customer service and ensuring our employees can do their best work. Your day-to-day responsibilities will include:

Providing first-level support

for all technical incidents and service requests through phone, email, text, and walk-ups.

Troubleshooting connectivity issues

for our remote users, ensuring they stay connected and productive.

Using our Incident Management System

to log, track, and resolve issues efficiently.

Applying your knowledge

of Operating Systems (Windows 11, Mac OS, Windows Server) and Directory Services (Azure Active Directory) to quickly resolve customer issues.

Managing corporate endpoint devices

using Microsoft Azure services like Intune, AutoPilot, and Endpoint, as well as JAMF for Mac OS.

Assisting with user account management

across multiple corporate environments.

What You'll Bring

Experience:

At least 3-4 years of enterprise-level Service Desk experience.

Technical Skills:

Experience with troubleshooting connectivity issues for remote users and a strong understanding of technical issue analysis, testing, and resolution.

Communication Skills:

Excellent verbal and written communication, with the ability to explain complex technical issues in a clear, non-technical manner.

Certifications:

While not required, certifications such as

COMPTIA A+, Network+, Server+, Security+

, or

Microsoft Windows 10, Azure AZ-900

are a plus.

Problem-Solving:

The ability to think clearly and solve problems under pressure.

Self-Motivation:

A proactive and dynamic approach to your work, with the ability to work independently.

Schedule:

9 AM to 6 PM IST and weekends on a rotational basis.

Why

arrivia

?



At

arrivia, we believe in bringing your whole self to work. We are a diverse, global team united by our passion for travel and technology. Our core values guide everything we do:

Stay Curious:

We explore new challenges and make space to learn and grow.

Keep it Real:

We build trust through open, honest, and clear communication.

Own It:

We seek ways to make an impact and take action.

Win Together:

We create a culture of connection and inclusion where everyone can be their best.

Ready to start your adventure with us? Apply now and let's help the world travel better!