Job Description

Job Title:

Service Desk Executive

Location:

Noida

Open Positions:

30

Experience:

1 - 3 Years

CTC:

Up to ?5.5 LPA (All-inclusive)

Notice Period:

Immediate to 30 Days

Job Summary:

We are seeking experienced and technically proficient

Service Desk Executives

to join our IT support team in Noida. This role involves handling international voice-based technical support, troubleshooting, and managing incidents using ticketing tools.

Key Responsibilities:

Provide first-level IT support to global users via phone, email, or chat. Handle

international voice support

calls efficiently and professionally. Log and track incidents and service requests using standard

ticketing tools

. Perform basic

troubleshooting

for hardware, software, network, and system issues. Monitor systems for alerts and escalate issues as needed. Coordinate with internal teams for escalated issues to ensure resolution.

Requirements:

1-3 years of hands-on experience in

Service Desk/Technical Support

roles. Strong communication skills with prior

international voice support

experience. Experience using tools like

ServiceNow

,

Remedy

, or equivalent. Knowledge of

Windows OS

, MS Office, remote access tools, and basic networking. Ability to work in a

24x7 rotational shift environment

. Must be available to join

immediately or within 30 days

.
Job Type: Full-time

Shift:

Day shift
Work Location: In person