We are seeking experienced and technically proficient
Service Desk Executives
to join our IT support team in Noida. This role involves handling international voice-based technical support, troubleshooting, and managing incidents using ticketing tools.
Key Responsibilities:
Provide first-level IT support to global users via phone, email, or chat.
Handle
international voice support
calls efficiently and professionally.
Log and track incidents and service requests using standard
ticketing tools
.
Perform basic
troubleshooting
for hardware, software, network, and system issues.
Monitor systems for alerts and escalate issues as needed.
Coordinate with internal teams for escalated issues to ensure resolution.
Requirements:
1-3 years of hands-on experience in
Service Desk/Technical Support
roles.
Strong communication skills with prior
international voice support
experience.
Experience using tools like
ServiceNow
,
Remedy
, or equivalent.
Knowledge of
Windows OS
, MS Office, remote access tools, and basic networking.
Ability to work in a
24x7 rotational shift environment
.
Must be available to join
immediately or within 30 days
.
Job Type: Full-time
Shift:
Day shift
Work Location: In person
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