Service Desk Executive
Job Description
Create and assign service tickets to appropriate technicians or teams for resolution
Monitor and respond to IT support tickets in a timely manner
Provide excellent customer service and ensure a positive user experience
Adhere to established service level agreements and response times for service requests
Vendor management for Service support
Verbal / Written co-ordination with internal teams
Periodic MIS reports preparation
Excel experience is required (V-look up , H-look up , pivot table)
Rs. 30k to 40k per Month CTC/ Experience : Min 3-5 years
Job Type: Full-time
Benefits:
Provident Fund
Work from home
Work Location: In person
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Job Detail
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Job IdJD4173301
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMH, IN, India
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EducationNot mentioned
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ExperienceYear