Job Description

#freepost

Designation: Service Desk Executive

Experience: 3 + Years

Location: Gurugram Haryana

Qualification: Graduation/Engineering in Computer or Electronics

Provide

first-level technical support

to end-users (internal or client-based) via phone, email, chat, or ticketing system. Accurately log, classify, and prioritize incidents and service requests in the

ITSM platform

(e.g., ServiceNow, Freshservice). Diagnose and resolve issues related to: Windows OS, MS Office, and common enterprise applications Desktop/laptop hardware and peripherals Basic network connectivity (LAN, Wi-Fi, VPN) Password resets, access requests, printer issues Escalate unresolved issues to Level 2/3 support teams or relevant vendor support. Monitor ticket queues to ensure SLA compliance and timely resolution. Maintain documentation and contribute to the

knowledge base

and FAQs. Assist in onboarding/offboarding activities (account setup, email configuration, etc.). Coordinate with internal teams and third-party vendors for issue resolution and service updates. Deliver support aligned with

ITIL best practices

.
Job Types: Full-time, Permanent

Benefits:

Health insurance Provident Fund
Work Location: In person