Providing 1st and 2nd Level-Support as part of an international Service Desk team with headquarter in Germany
Evaluate, qualify and assign user requests in an ITIL- based ticket system
Deliver local onsite support for installation and configuration of hard- and software in a heterogeneous software environment
Deliver remote support for software requests throughout the software lifecycle globally within the AERZEN Group
Account- and permission-management (Active Directory)
Coordination of tasks and projects with external IT service providers
Collaboration with our regional IT Centers globally
Active participation in the creation and maintenance of our Service Desk knowledge base
Improvement of our services by bringing in your experience and ideas
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.