Job Description

JOB TITLE: SERVICE DESK COORDINATOR JOB LOCATION: MUMBAI WONDERING WHAT\'S WITHIN DANAHER TAKE A CLOSER LOOK At first glance, you\'ll see Danaher\'s scale. With $22.3B revenue, our 69,000 associates work across the globe at more than 25 unique operating companies within four platforms - life sciences, diagnostics, water quality, and product identification. Career development is important to us - you\'ll find associates who are as certain about their impact as they are about where they\'re headed next. You\'ll find the Danaher Business System, which makes everything possible. You\'ll also see a company that investors trust-our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years. We hope you\'ll see yourself here, too. What you find at Danaher - and within yourself - might just change the world. WHO WE ARE: Videojet Technologies is a global leader in product identification, providing innovative coding and marking solutions that help consumers ensure product safety and improve their productivity. WITHIN YOUR ROLE YOU WILL: This position leads continuous improvement initiatives, ensuring that Videojet, Esko, and X-Rite (PID) maintain world-class financial processes and controls through examination and evaluation of internalcontrol for business processes, reporting findings to the management with his / her recommendations for possible improvements. This is a high-visibility role, working closely with Videojet, Esko, and X-Rite senior leadership and business unit managers, as well as parent company (Danaher) personnel. We are currently seeking a \' Service Desk coordinator \' to join our team in Mumbai Head Office. Primary Responsibilities: Attending incoming customer calls to log service requests in system Answering & directing the customer service request calls for TS support by convincing them Coordination with Service / IB Team through Phone / Mails Calling existing customer to capture NPS feedback Calling Service Engineers / Managers to Debrief calls. Data entry in Oracle, should have good typing speed. Should have Multitasking ability to co-ordinate with various departments Language preference in English, Hindi Good in excel to generate reports & forwarding it to field Team . Internal approval follow-ups related to call logging / Debriefing. YOUR EDUCATION OR BACKGROUND EXPERIENCE WILL INCLUDE: Education - Bachelor degree in any discipline Work experience 1-3 year. Fresher can be considered as an exception. Should be familiar with Local language Good MS-Excel / Outlook knowledge Must have good communication skills & proficiency in English / Hindi . OUR CORE VALUES : At Danaher, we\'re driven by a sense of wonder for what we can create-and what we can become. Here, you\'ll accelerate your career while driving innovation that improves lives. You\'ll work hard and take risks, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. If you\'d like to learn more, read stories from our associates on our Careers Blog or reach out to one of our recruiters.Our - Helping Realize Life\'s Potential - expresses our reason for being and the impact that every one of us at Danaher strives to have on the world. Our define the fundamental beliefs that guide our actions. The Core Behaviors. enable our values and Shared Purpose, as our proven system for achieving success at Danaher. OUR OFFER We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented, guided by the phenomenally successful Danaher Business System. Working at [OPCO], gives you access to a robust career development process and challenging, \'stretch\' opportunities. Listen to our voices: . UNSOLICITED ASSISTANCE We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Product Identification Platform companies, including Videojet Technologies, X-Rite/Pantone, Esko, Alltec-Foba, Laetus and Linx, in any form without a valid, signed search agreement in place for the specific position, will be deemed the sole property of the Operating Company. No fee will be paid in the event the candidate is hired by Operating Company as a result of the unsolicited referral. When you join us, you\'ll also be joining Danaher\'s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you\'ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you\'ve ever wondered what\'s within you, there\'s no better time to find out.

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