Job Description

Company Description
We pledge "to prove IT can make a real difference to our customer\'s businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.

We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies.

Invest in us and we\xe2\x80\x99ll invest in you; if you are driven, committed and up for a challenge, we want to meet you.


The successful candidate will work alongside Level 1 Oracle E-business DBA, Functional and Technical Consultants. This role will be part of an initiative to create stability and continuity on the Level 1 team with this being a long-term permanent position as a Level 1 consultant. The successful candidate ideally has some experience in Oracle E-business or similar ERP type application. The candidate should be customer focused and process driven with great documentation skills. The role will be office based with a future requirement to complete some limited customer onsite support. Responsibilities:

• Service Desk shift \xe2\x80\x93 Triaging new incidents in call logging system ServiceNow
• Level 1 support for our customers ERP Systems \xe2\x80\x93 user setups, initial troubleshooting, gathering additional information
• Co-ordination and contribution to the monthly and weekly scheduled customer status reports
• Management of the monthly and weekly reporting cycle
• Ensuring CSIP/customer recommendations are up to date and driven through
• Liaising with marketing and senior management on newsletter items to be included
• Driving KPI and ISO - Ensure that ServiceNow tickets are kept up-to-date and accurate and ensure that all notes and associated information relating to calls are added to the system in an appropriate manner and agreed customer SLAs are met
• Assist with creating knowledge documentation and sharing knowledge with the team Liaise with 3rd party Service Providers on incidents
• Project support \xe2\x80\x93 assist with testing or supervised configuration where required
• Adhering to client operational procedures and conducting daily checks
• Driving initiatives to streamline our processes.

• IT related degree or higher education qualification.
• Candidates MUST have a desire to develop their career within the IT services industry, beginning with Oracle e-Business Suite.
• Ability to prioritize work tasks and work to service level agreements
• Ability to work as part of a team or to work unsupervised and take responsibility for the completion of tasks.
• Individual will display Drive, initiative, organizational skills, pro-activity and a keenness to learn
• Proven ability with IT systems (bespoke or packages such as Excel, Word and PowerPoint etc.)
• Ability to collect, organize, analyse, and publish data whilst collecting details of any follow-on activity
• An ability to adopt and adhere to client policies, procedures and deadlines, whilst multi-tasking
• Willingness to operate and progress in areas that are outside of previous experience
• Excellent written and verbal communication
• Previous customer service role/technical support role advantageous
• Experience of working effectively within a team and of displaying good communication skills.
• Preferable Skills:
• Previous exposure (and certification) to IT industry level tools and methodologies. E.g. Software delivery Lifecycle, ITIL, SCRUM, Agile.
• 2 years\xe2\x80\x99 experience of Oracle e-Business Suite (Financials or SCM)
• Previous experience of using/writing SQL queries (or an equivalent language)