? Minimum 2-3 years of experience with or an understanding of
– Windows XP/7/8 Operating Systems
– Active Directory
– Exchange Server
– Networking principles
– IPT and VOIP phone systems (optional)
– working with remote support tools
– using ticket management systems such as Altiris Service Desk
– Desktop applications such as Adobe Reader, Microsoft Office etc.
? Customer focus
? Customer service
? Active interest in developing own technical ability
? Self-reliant and able to research own solutions
? Good communication both verbally and written
? Flexible and willing to assist with team tasks
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