Job Description

As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new "white glove" experience for our end users.
Customer satisfaction is your key focus, and you will be a significant contributor delivering IT Support that will delight our Kyndryl Users. As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver.
You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted.
This role requires outstanding communication, collaboration and problem-solving skills.
Required Technical and Professional Expertise
At least 2 years Windows/Linux support experience professionally
At least 2 years professional troubleshooting expertise
Customer support experience and service focus
Active listener with flexibility to modify approach and adapt to customer needs
Ability to multi-task
Proven problem-solving skills
Knowledge sharing
Preferred Technical and Professional Experience
3 to 4 years technical support or help desk experience supporting Windows/Linux.
3 to 4 years technical support or help desk experience supporting Windows/Linux.
Required Education
Bachelor's Degree
Preferred Education
Master's Degree
Education: Any Graduate
Industry: IT-Hardware/Networking, Telecom

Skills Required