Job Description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. Were looking for people who are determined to make life better for people around the world.Are you interested in using the power of automation technology to transform the way IT services are delivered?The Tech@Lilly Enterprise Automation organization is seeking a service designer with a focus in ITSM automation to join the Tech Enablement team. The Tech Enablement team addresses enterprise IT business needs by supporting the necessary transformations in people, processes, and culture through innovation that accelerates the development of automation solutions. If you are passionate about using automation to bring significant efficiency gains, enhanced employee experiences, and cost savings to the enterprise, come join our team!What Youll Be Doing:In this position, you will work closely with IT stakeholders to analyze and optimize IT service processes through automation; designing solutions that provide value, efficiency, and business impact. You'll collaborate with cloud DevOps and full-stack software engineers to implement these reusable, scalable automation solutions.How Youll Succeed:

• Collaborating with IT stakeholders across geographies and leadership levels to assess and optimize end-to-end IT services, ensuring automation solutions are comprehensive rather than isolated, and maximizing end user experience in self-serviceability of IT tools and processes.
• Utilizing rapid prototyping to validate automation concepts and accelerate solution development, working closely with engineers to align the initiatives with IT architecture, security, and compliance standards.
• Translating complex IT operational requirements into visual prototypes and structured, actionable roadmaps, developing supporting user stories, workflows, process maps and other documentation to ensure clarity and usability of automation initiatives.
• Identifying reusable automation patterns and finding ways to leverage existing solutions to maximize efficiency and scalability.
• Anticipate, measure, and track demand of automation capabilities through valuation in the form of metrics and KPI dashboards/visualizations, providing critical visibility to the teams project delivery as well as business specific KPIs.
• Operate effectively in ambiguous and evolving environments, bringing structure and clarity to automation initiatives.

What You Should Bring:Must have:

• Demonstrated ability to analyze IT service processes, identify automation opportunities, and drive process optimization through implementation of automation solutions
• Strong understanding of IT service management (ITSM), proven by experience in service management tools (ex. ServiceNow) or ITIL certification
• Experience with automation, including design/process-mapping of automation solutions via automation technologies (ex. workflow automation, automated decisioning, machine learning, RPA)
• Ability to work in fast-paced, ambiguous environments and quickly understand complex IT services
• Strong communication and stakeholder management skills, coupled with analysis/problem assessment/problem-solving abilities

Good to have:

• Previous pharmaceutical or regulated industry experience
• Experience with or understanding of relevant technologies and infrastructure/architecture which could include the following:

• AI/ML-driven automation solutions, including generative AI, observability, monitoring
• DevOps, CI/CD, and cloud-based automation tools, including AWS or Azure
• Enterprise architecture and integration strategies
• Scripting languages and automation frameworks
• Test automation
• UI/UX and accessibility best practices

Basic Qualifications:

• Bachelors Degree in Computer Science, Information Technology or related technical field, AND
• 7+ years of experience, with at least 5 years specifically demonstrating service design within IT or design of automation solutions

About the Company:At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first.Lilly Capability Center India provides a strategic advantage to Lilly through delivery of capabilities using cutting edgetechnologies like most prominent tech companies. What differentiates Lilly IT is that leverage technology to advance our purpose creating medicines that make life better for people around the world. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business.Will this position support sponsorship:NoTravel percentage for this position:0-10%Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.#WeAreLilly

Eli Lilly