Job Description

1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT

2 Daily review of pending complaints

3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint

4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target

5 Arranging to send defective material back

6 Raising warranty claims wherever applicable

7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders

Key Responsibilities:

Good Communication

Troubleshooting

VRF

Ductable

Short Info

Posted: 6 day(s) ago
Location: Jaipur
Qualifications: Diploma/ BE/ B.Tech
Experience: 1 Years - 0 Months To 8 Years - 0 Months