Job Description

> Regular review of open complaints and ensure response time and its closure as per SLAs

> Achieve Revenue generation targets.

> Ensure Preventive Maintenance adherence and audit quality of Service on regular basis.


> Maintain Customer i-base hygiene and regularly update end user data in system

> To drive customer engagement and high CSI. Building strong relationship with Customers by ensuring timely maintenance and addressing the concerns proactively.

> Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement.

> Competitors and market feedback on time to HQ.

> System and process implementation at all channel partners

>Knowledge of products (UCPG)

>Technical knowledge about Service offerings and Channel Management

>Vendor & business associates/ Dealer management

>Knowledge of Revenue Generation (AMC, Spare parts)

>Excellent Communication & Presentation skills

>Interpersonal and Negotiation Skills

Short Info

Posted: 1 day(s) ago
Location: Surat
Qualifications: B.E / Diploma
Experience: 4 Years - 0 Months To 10 Years - 0 Months