Job Description

Skill required:

Marketing Operations - Operations Management

Designation:

Service Delivery Ops Associate Manager

Qualifications:

Graduate - Diploma in Any Discipline

Years of Experience:

10 to 14 years

Language - Ability:

English(International) - Advanced

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. Role requires Digital Marketing Ads & Promotion creation/design An area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements.

What are we looking for?

ooIn this role you are required to do analysis and solving of moderately complex problems o Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures o The person requires understanding of the strategic direction set by senior management as it relates to team goals o Primary upward interaction is with direct supervisor or team leads o Generally interacts with peers and/or management levels at a client and/or within Accenture o The person should require minimal guidance when determining methods and procedures on new assignments o Decisions often impact the team in which they reside and occasionally impact other teams o Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture o Please note that this role may require you to work in rotational shifts

Roles and Responsibilities:

oFINANCE o Responsible for monitoring and optimizing/improving the company's CCIs, costs and minimizing the impacts of revenue risks such as booked not staffed positions. o Responsible for team's time tracking impact in budgets (overruns, re-estimations, change orders, allocations and risks). CLIENT o Coordination and delivery of SOWs/LOEs o Set up of travel arrangements (client visits and Accenture on-site visits) o Manage escalation and incidents processes (E2E) o Manage customer satisfaction (define indicators, apply data collection process, analysis and take corrective and preventions actions) o Identify business growth opportunities o Ensure account continuity based on set metrics / SLAs / KPIs (performance) o Define, implement and manage reporting structure o Manage team structure and allocations RESOURCES o Manage/Lead a set of teams/accounts providing leadership, guidance and organization to the projects under his/her command. o Define and evaluate direct reports business objectives (PA Process) o Follow up on team members defined career path and professional growth opportunities. o Define, implement and follow up on team's training program o First point of escalation for resources internal conflicts / incidents PROCESSES o Channel Lead must be on a constant effort to make it's channel more efficient and productive, this is a required trait for any Channel Lead in the company, as they will have close contact to the teams and the client's satisfaction. o Responsible completeness, quality and timeliness of all client deliveries. o Implementation, continual improvement, and ensure utilization of team's SOPs. o Provide AM team with proper sales support (technical approach and samples/case studies). o Support to E2E recruiting and staffing processes (hiring manager).




Graduate - Diploma in Any Discipline