Service Delivery Ops Associate Manager

Year    Chennai, Tamil Nadu, India

Job Description

Skill required: AML fraud mgmt. - Financial Crime & Fraud Management
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model - powered by data, intelligent technologies and talent Looking for someone with AML and Fraud mgmt experience. Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud.
What are we looking for? oWritten and verbal communication o Thorough understand of Claims life cycle and corresponding regulatory requirements o Knowledge of regulations like banking secrecy act, USA Patriot Act, Truth in Lending Act and knowledge of Banking regulations (Reg Z) o Overseeing the team s performance, providing guidance and training, and evaluating their performance o Must of 2 years of experience in managing card operations and should have Team leads reporting from multiple streams o Leading projects and processes related to data sampling, modeling, and validation o Ensuring the organization meets legal and regulatory obligations, and adhering to policies and regulations o Reporting fraud metrics and monitoring the effectiveness of the fraud program o Identifying opportunities for improvement and driving operational change o Minimizing breaches and risk events, and resolving operational incidents o Working with partners and key stakeholders to protect the organization s reputation o Querying and mining large data sets to discover transaction patterns o Reporting WBR/MBR with insights oFraud Risk Management o Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers. o Demonstrated ability to work independently and make complex investigation decisions o Ability to establish strong client relationship o Excellent problem-solving skills and demonstrated ability to analyze problems logically and make rational data driven decisions o Self-disciplined, diligent, proactive and detail oriented. o Preferred experience in customer handling, end-user interactions through chats, emails, etc. o Availability to work flexible hours, including evenings, weekends, and holidays. o People and Conflict Management skill o Client and Internal stake holder management
Roles and Responsibilities: oIn this role you are required to do analysis and solving of moderately complex problems o Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures o The person requires understanding of the strategic direction set by senior management as it relates to team goals o Primary upward interaction is with direct supervisor or team leads o Generally interacts with peers and/or management levels at a client and/or within Accenture o The person should require minimal guidance when determining methods and procedures on new assignments o Decisions often impact the team in which they reside and occasionally impact other teams o Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture o Please note that this role may require you to work in rotational shifts
Any Graduation
About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces(TM).Join Accenture to work at the heart of change.
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Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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Job Detail

  • Job Id
    JD3958488
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Chennai, Tamil Nadu, India
  • Education
    Not mentioned
  • Experience
    Year