Job Description

SDM - Training Manager

Role Summary

:


A graduate with minimum 12+ Years of Relevant Experience and 5+ years of relevant experience in GIS Mapping training domain with people management skills required

The Training Manager will be responsible for overseeing complete management of the Training & Policy related initiatives. Client Management is a critical focus area Team Management & Governance is an integral part of the core deliverables

Training & Development

Govern the overall training function

Ensure training need analysis is conducted timely and training is in line with findings

Track Training Surveys to understand feedback provided to trainers

Identify and recommend modifications or additions in content to facilitate the learning needs of the new hires as well as tenured agents.

Conceptualise training interventions as per the learning gaps identified

Guide trainers in conducting focus group with Operations team, Study BQ &

RCA to identify high error areas

Analyse monthly PKT outcomes and focus on low scoring areas

Overall governance and monitoring of NH batches and planning

Discussions with NHs on any behavioural issues before handing it over to HR

Ensure Training Throughput Attrition & Duration Policy

Efficiency Improvement & Calibration are maintained as per agreed SLA

Streamline execution of training - ensure resources such as logistics, trainer, rooms are arranged by team

Maintain timely completion of interventions

Policy & Content Creation

Ensure the overall Policy function is running efficiently

Enable trainers in creating appropriate training content and adopt best practices

for content creation

Manage the overall policy creation to dissemination lifecycle

Ensure all policy / workflow documentation is accurate and up-to-date

Review change management content and provide relevant feedback to trainers

Understand policy needs of the floor and help the team initiate required policies/workflows through policy change requests

Team Management & Governance

Provide necessary direction to the team across tasks

Review performance and conduct performance discussions

Plan and nominate trainers for their developmental trainings

Ensure optimum resource utilisation and proper work allocation

Maintain Team Attendance & Assignments

Define trainer deliverables and conduct one-on-one discussions

Review performance scorecards for the team, recommend incentives and provide meaningful insights to MIS for evaluating team performance

Ensure all team trackers are maintained accurately and are up-to-date

Audit trainer delivery through monthly Trainer Observations & share feedback

Mentor & coach Trainers and Policy PoCs on their KRAs & drive it towards completion

Maintain Training & Policy data for project

Responsible and work closely with business for any escalations, RCAs and training support

Client Interfacing

Attend all relevant client meetings and act as the primary point of contact for the client

Liaise with the client to understand requirements, transfer these into actionables for the team and deliver the expected output

Ensure all client tasks as delivered based on commitments made

Create and present Training slides as part of business reviews

* Arrange and oversee client shadows as necessary