Job Description

Job Summary

We are seeking a highly experienced Service Delivery Manager- Ops with 15 to 18 years of experience to join our dynamic team. The ideal candidate will have a strong background in Solution Manager Business Process and Business Operations. This hybrid role requires rotational shifts and proficiency in English. The candidate will play a crucial role in ensuring seamless service delivery and operational excellence.

Responsibilities

Lead the service delivery team to ensure optimal performance and client satisfaction. Oversee the implementation and maintenance of Solution Manager to streamline business processes. Provide strategic direction for business operations to enhance efficiency and effectiveness. Monitor and manage service delivery metrics to ensure compliance with established standards. Collaborate with cross-functional teams to identify and resolve operational issues. Develop and implement best practices for business process management. Ensure alignment of service delivery with organizational goals and objectives. Conduct regular performance reviews and provide feedback to team members. Manage client relationships and address any service-related concerns. Drive continuous improvement initiatives to enhance service quality. Ensure adherence to governance risk and compliance standards. Utilize domain knowledge in investment banking operations to optimize service delivery. Provide training and support to team members to enhance their skills and knowledge.

Qualifications

Must have extensive experience with Solution Manager Business Process and Business Operations. Should possess strong analytical and problem-solving skills. Must have excellent communication and interpersonal skills. Should be proficient in English (Read/Write Speak). Nice to have experience in Investment Banking Operations Governance Risk & Compliance Finance & Accounting. Should be able to work in a hybrid model with rotational shifts. Must have a proven track record of managing service delivery teams effectively. Should be able to develop and implement strategic plans for service delivery. Must have experience in conducting performance reviews and providing constructive feedback. Should be able to manage client relationships and address service-related concerns. Must have the ability to drive continuous improvement initiatives. Should be able to ensure compliance with governance risk and compliance standards. Must have the ability to provide training and support to team members.

Certifications Required

ITIL Certification PMP Certification Six Sigma Certification