Job Description

At Securonix, we're on a mission to secure the world by staying ahead of cyber threats, reinforcing all layers of our platform with AI capabilities. Our

Securonix Unified Defense SIEM

provides organizations with the first and only AI-Reinforced solution built with a cybersecurity mesh architecture on a highly scalable data cloud. Enhanced by Securonix EON

's AI capabilities, our innovative cloud-native solution delivers a seamless CyberOps experience, empowering organizations to scale their security operations and keep up with evolving threats.

Recognized as a

six

-time leader

in the Gartner Magic Quadrant for SIEM

and highly rated on Gartner Peer Insights

, our award-winning Unified Defense SIEM provides organizations with 365 days of 'hot' data for rapid search and investigation, threat content-as-a-service, proactive defense through continuous peer and partner collaboration, and a fully integrated

Threat Detection, Investigation, and Response (TDIR) experience--all within a single platform. Built on a cloud-native architecture, the platform leverages the Snowflake Data Cloud for unparalleled scalability and performance.

Securonix is proud to be a

cybersecurity unicorn

and featured in CRN's 2024

Security 100 list

.

Backed by

Vista Equity Partners

, one of the largest private equity firms with over $100 billion in assets under management, we have a unique advantage in driving innovation and growth. With a global footprint, we serve more than

1,000 customers

worldwide

, including

10% of the Fortune 100

.

Our network of 150+ partners and Managed Security Service Providers (MSSPs) enables us to deliver unmatched security solutions on a global scale.

At Securonix, we are driven by our core values and place our people at the heart of everything we do:

Winning as One Team

: We work together with universal respect to achieve aligned outcomes*

Customer Driven Innovation

: We innovate to stay ahead of the market and create value for our customers*

Agility in Action

: We embrace change and are unified in our purpose and objectives amidst change*




Join us as we redefine cybersecurity, innovate fearlessly, and grow together as one team.

Job Title:

Service Delivery Manager

Total Experience:

10+ years

Relevant Experience:

5+ years

Primary Skill-Set:

SIEM , Business Administration, Information Security and MySQL

Secondary Skill-Set:

Firewalls / Security audit logs / Malware / Unix and Windows System security events

Role Summary:

This role will lead the Service delivery for our clients and in conjunction with the Customer Success and Product team to provide standards based and streamlined solution delivery of Securonix applications and products to our Clients, partners and managed service providers.

What You'll Do & Achieve:

Develop strategies for continuous service delivery improvement and service levels by monitoring and deep knowledge of problem resolution lead times and evaluation of efficiency tools.

Act as a subject matter expert for the processes and procedures within Service Delivery and Infrastructure

Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting business processes and technical information systems platforms

Self-motivated and Self-driven towards Customer Success

Plan, track and drive solution delivery to meet customer needs by capturing the requirements from the user and performing a feasibility analysis, brainstorming solutions and approaches with the internal team

Strong Ability to multitask and handle multiple projects

Conduct enablement workshops to train users on Securonix platform's operation and maintenance

Ability to demonstrate Securonix products and services to customers on site and remotely via webinar sessions

Final quality review and approval for all deliverables for the Service delivery

Identify and recommend operational improvements to the client, drawing on SOC operational experience and industry specific knowledge of risks

Ability to present and report up-to the executives to demonstrate product value

Comfortable working for a dynamic technical organization with a fast-growing customer base

Responsible for maintaining staffing to achieve service requirements including managing personnel access requests and coordination with Securonix Talent and client teams

Familiarity with security operations, network monitoring, threat analysis and investigation response solutions

Ability to understand business problems and a passion for applying technology solutions and leveraging technology trends, to deliver results

Excellent customer interaction, written & verbal communication skills

Willing to travel to visit prospects and customers, and to engage in onsite customer work when required

IMPORTANT!! We can teach you the technology and educate you on processes. You should have a strong sense of self-motivation, an insatiable curiosity about what "is possible" with technology, the desire to solve business-critical challenges

Qualifications Required:

Overall 10+ years of experience and 5+ years of work experience with SIEM technologies

5+ years of managing projects in a cross-functional organization

Knowledge of Information Security and MySQL is a must

Good knowledge of IT security / Firewalls / Security audit logs / Malware / Unix and Windows System security events

Good knowledge in system security architecture and security solutions

Experience in managing customer and technical escalations.

Excellent written and verbal communication skills is required

Project management certifications like PMP, Project+, CSM, etc. is a big positive

Master's degree in business administration or related field

Previous stakeholder & people management skills

Strong working knowledge of Project Management software

Proven ability to translate complex information sets into specific recommendations that can be actioned by customers to enhance their security posture

Strong understanding of threat analysis and enterprise-level mitigation strategies

Working knowledge of operating systems and networking technologies in general

Working knowledge of cyber threats, defenses, motivations and techniques

Excellent interpersonal and organizational skills

Excellent oral and written communication skills

Strong analytical and problem-solving skills

Self-motivated to improve knowledge and skills

Benefits / Perks Provided:

As a full-time employee with Securonix, you will be eligible for the following employee benefits:

Health Insurance with total sum insured is INR 5,00,000

Coverage: Self, Spouse, 2 kids, Dependent parents, or parents-in-law

Personal Accident with total sum insured is INR 10,00,000

Term Life Insurance with sum assured for employees is 5 times fixed base pay is covered
Securonix, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Securonix complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Securonix expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Securonix employees to perform their expected job duties is absolutely not tolerated.