Job Description

Service Delivery Manager / Operations Head
General Information
Req #
WD00080505
Career area:
Information Technology
Country/Region:
India
State:
Maharashtra
City:
Mumbai
Date:
Saturday, April 19, 2025
Working time:
Full-time
Additional Locations:

• India - Mahxc4x81rxc4x81shtra - Mumbai

• India - Mahxc4x81rxc4x81shtra - Mumbai

Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .
Description and Requirements
Mandatory Requirements:
Education: Bachelor's degree or equivalent is preferred.
Experience: 12-15 years working experience; 3 -5 Years customer services
Working Days : 6 days
:
. Excellent communication and negotiation skills including verbal & written English Language
. Persistent, detail oriented, able to multitask.
. Experience in handling large, enterprise customers.
. Work directly from client's onsite location(s)
. Hands on Operational Engagement
. Collaboration and Influence a must.
. Strong in people & process management, process-driven and result oriented.
Key Responsibilities:
xc2xb7 Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
xc2xb7 Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
xc2xb7 Taking accountability for service delivery performance, meeting customer expectations
xc2xb7 Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
xc2xb7 Recommending methods of improvement and oversea the execution for implemented
xc2xb7 Providing accurate and regular reports to the management on performance of the service delivery
xc2xb7 Leading personnel management, including staff recruitment, performance assessment, training, and mentoring.
xc2xb7 Building strong relationships with teams and stakeholders to enable effective communications.
xc2xb7 Enabling high-level performance benchmarks for access for IT Infrastructures
xc2xb7 Operational ability in a diverse, large-scale environment
xc2xb7 Expertise in people management and leadership
xc2xb7 Project management skills including execution of tasks, while managing risk and ensuring on time delivery.
Additional Locations:

• India - Mahxc4x81rxc4x81shtra - Mumbai

• India - Mahxc4x81rxc4x81shtra - Mumbai

• India

• India - Mahxc4x81rxc4x81shtra

• India - Mahxc4x81rxc4x81shtra - Mumbai , * India - Mahxc4x81rxc4x81shtra - Mumbai

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