Job Description

Service Delivery Manager / Operations HeadGeneral InformationReq #WD00080505Career area:Information TechnologyCountry/Region:IndiaState:MaharashtraCity:MumbaiDate:Saturday, April 19, 2025Working time:Full-timeAdditional Locations:

• India - Mahxc4x81rxc4x81shtra - Mumbai

• India - Mahxc4x81rxc4x81shtra - Mumbai

Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .Description and RequirementsMandatory Requirements:Education: Bachelor's degree or equivalent is preferred.Experience: 12-15 years working experience; 3 -5 Years customer servicesWorking Days : 6 days:. Excellent communication and negotiation skills including verbal & written English Language. Persistent, detail oriented, able to multitask.. Experience in handling large, enterprise customers.. Work directly from client's onsite location(s). Hands on Operational Engagement. Collaboration and Influence a must.. Strong in people & process management, process-driven and result oriented.Key Responsibilities:xc2xb7 Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviewsxc2xb7 Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.xc2xb7 Taking accountability for service delivery performance, meeting customer expectationsxc2xb7 Analyzing third-party as well as internal processes, and creating strategies for service delivery optimizationxc2xb7 Recommending methods of improvement and oversea the execution for implementedxc2xb7 Providing accurate and regular reports to the management on performance of the service deliveryxc2xb7 Leading personnel management, including staff recruitment, performance assessment, training, and mentoring.xc2xb7 Building strong relationships with teams and stakeholders to enable effective communications.xc2xb7 Enabling high-level performance benchmarks for access for IT Infrastructuresxc2xb7 Operational ability in a diverse, large-scale environmentxc2xb7 Expertise in people management and leadershipxc2xb7 Project management skills including execution of tasks, while managing risk and ensuring on time delivery.Additional Locations:

• India - Mahxc4x81rxc4x81shtra - Mumbai

• India - Mahxc4x81rxc4x81shtra - Mumbai

• India

• India - Mahxc4x81rxc4x81shtra

• India - Mahxc4x81rxc4x81shtra - Mumbai , * India - Mahxc4x81rxc4x81shtra - Mumbai

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