Job Description

Mumbai (ex Bombay)


Service Delivery Manager



At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role

Total Experience: 12-14 Years Only

Location : Mumbai Only

Key Responsibilities:

SLA Management

- Define, monitor, and ensure compliance with service level agreements; conduct reviews and corrective actions.

Demand Management (SAP Retail)

- Manage demand planning and forecasting using SAP Retail modules; align with procurement and production.

People Leadership

- Lead cross-functional teams, manage performance, and drive team development through coaching and training.

Client Relationship & Communication

- Act as primary escalation point, maintain strong client relationships, and ensure transparent communication.

Operational Excellence

- Track KPIs, budgets, and resources; perform root cause analysis and implement continuous improvement initiatives.

Your Profile

SAP Retail Expertise

- Strong knowledge of SAP Retail modules for demand planning and forecasting.

Service Delivery Management

- Proven experience in SLA management, KPI tracking, and operational governance.

Leadership & Team Management

- Ability to lead, mentor, and manage cross-functional teams effectively.

Client Engagement & Communication

- Excellent stakeholder management and communication skills for handling escalations and building trust.

Analytical & Problem-Solving

- Strong skills in root cause analysis, process improvement, and driving operational efficiency.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.


Ref. code
376809-en_GB
Posted on
24 Dec 2025
Experience level
Experienced Professionals
Contract type
Permanent
Location
Mumbai (ex Bombay)
Business unit
Other Delivery units
Brand
Capgemini
Professional communities
Delivery Excellence