Job Description

Key Responsibilities:

Lead end-to-end service delivery operations for assigned clients and projects.

Ensure compliance with SLAs, KPIs, and ITIL-based processes.

Manage incident, change, and problem management effectively.

Act as the primary point of contact for client communication, escalations, and governance.

Conduct regular service review meetings and provide detailed performance reports.

Collaborate with internal technical teams -- Network, Server, Cloud, Security, and End-User Computing -- for issue resolution.

Drive Service Improvement Plans (SIPs) to enhance customer experience.

Monitor dashboards, generate weekly/monthly MIS, and track delivery metrics.

Manage vendor coordination and third-party dependencies.

Support project transitions, documentation, and onboarding of new customers

Job Type: Full-time

Pay: ₹40,000.00 - ₹70,000.00 per year

Benefits:

Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Life insurance Provident Fund
Work Location: In person