Service Delivery Manager

Year    MH, IN, India

Job Description

Responsibilities



Own and lead day-to-day global pricing operations, ensuring SLA commitments, delivery consistency, and continuous improvement. Act as a hands-on Data and QA Engineering lead, proactively monitoring and validating pricing data quality, trends, and anomalies. Build and manage QA workflows that ensure end-to-end accuracy of pricing data, models, and tools. Lead, mentor, and coach team members with a focus on developing analytical rigor, data quality accountability, and process maturity. Collaborate with product, engineering, automation, and data science teams to enhance pricing tools, models, and business workflows. Coordinate with offshore teams (e.g., Burundi) to streamline operations and maintain alignment with central objectives. Design, maintain, and publish dashboards and reports tracking pricing effectiveness, accuracy metrics, and process performance. Identify and lead automation opportunities to reduce manual workload, increase speed, and scale output efficiently. Serve as the quality gatekeeper for all pricing deliverables; ensure structured adoption of Redmine and standardized pricing tools. Support the operationalization of pricing models by collaborating on data inputs, model validation, and tuning feedback loops.
Skillset

Required / Mandatory



Experience managing distributed or hybrid pricing or analytics teams.

Strong familiarity with Redmine, JIRA, or equivalent issue tracking platforms.

Knowledge of pricing intelligence, market benchmarking, and resale economics.

Ability to balance strategic oversight with tactical execution.

Self-starter with a proactive mindset and strong ownership mentality.

.

Qualifications

7+ years of experience in pricing operations, data engineering, or analytics roles. Strong background in QA frameworks and data quality monitoring practices. Proficiency with Excel, PowerPoint, SQL, and Python or R. Demonstrated ability to identify root causes and drive structured process and data improvements. Solid understanding of economics, pricing strategy, and e-commerce dynamics. Experience with automation tools and workflow/process design. Exceptional communication skills in English--both written and spoken. Proven leadership and mentorship experience in hybrid or global teams. Ability to collaborate across departments and support offshore resources in different time zones. Experience in tech resale, commodities trading, or procurement is a strong plus.
Job Types: Full-time, Permanent

Pay: ₹2,000,000.00 - ₹3,000,000.00 per year

Benefits:

Flexible schedule Health insurance Internet reimbursement Provident Fund Work from home
Work Location: In person

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD4209228
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    MH, IN, India
  • Education
    Not mentioned
  • Experience
    Year