Job Description

Bangalore


Service Delivery Manager



Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Total Experience: 9-14 Years Only


Location: Bangalore


Key Responsibilities:

Manage

RUN operations

for Salesforce applications across global/multi-org environments using ITIL best practices. Lead

Incident, Problem, Change, and Environment Management

processes, including

Major Incident Management

. Monitor application health, minimize production backlogs, and ensure

SLA compliance

with proactive issue resolution. Drive

weekly/monthly SLA reporting

, RCA/FMA for quality KPIs, and continuous service improvement. Collaborate with stakeholders for

planning, budgeting, and forecasting

, applying Knowledge Management for efficiency.

Your Profile

Strong hands-on experience in

Salesforce

, E-commerce, Mobile, and UI technologies. Proven track record in

IT Service Industry

and

RUN engagement delivery

. Expertise in

ITIL processes

and service operations. Excellent

project planning

and

stakeholder management

skills. Exposure to

Integration, Middleware, Automation tools

, or DevOps.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of EUR22.1 billion.

Make it real | www.capgemini.com


Ref. code
374790-en_GB
Posted on
18 Dec 2025
Experience level
Experienced Professionals
Contract type
Permanent
Location
Bangalore
Business unit
DCX
Brand
Capgemini
Professional communities
Delivery Excellence