Job Description

:

Service Delivery Manager - ERP Cloud

Role :

Service Delivery Manager

Position:

1

Description:

The Service Delivery Manager for ERP Cloud will be responsible for End to End Accountability of ERP Cloud Products of Airbus Defence and Space to ensure Service and Projects are met as per Airbus Standards, Ensure Process adherence and Quality. Accountable and responsible to manage the SAP Cloud Products in Airbus Defence and Space from India in line with Security and Compliance standards.

Qualifications & Experience

Graduate with 10 to 15 years of overall experience of SAP Projects Delivery

At least 5 years extensive knowledge on SAP Cloud Projects Delivery

At least 3 years with Service Delivery Management experience.

Experience in handling Service Delivery of SAP Public Cloud Products - Primary S4HANA Public Cloud [Activate Methodology]

Strong Knowledge on BTP Platform management with Services and Support

Strong Capacity, Business and Resource Management Experience

Good problem solving and analytical skills.

Excellent and adaptive communication with diverse audiences & skills.

Knowledge on Integration, Integrated Business Planning, Commerce Cloud are a plus

Responsibilities:

Manage and Lead the ERP Cloud Team

Defines the Service Strategies of ERP SAP Cloud Products - S4HANA Public Cloud, IBP, Cloud Integration, IAG, Platform with Stakeholders & Business

The Candidate will be involved in all phases of S4HANA Public Cloud Implementation project.

Communicate and Manage ERP Cloud Products & Projects with Stakeholders and Business

Define and Ensure consistent Service Agreements are met on all the Cloud Products

Drive Standardization initiatives across all SAP Public Cloud Products - S4HANA Public Cloud, CPI, IBP, IAS, IPS, IAG, MRM, MBC, BTP & Commerce Cloud

Setup and oversee all crisis management with escalations.

Ensure all Data Management is done as per compliance.

Defines the Service Metrics- the SLA, MTTR and KPIs together with the various involved business domains in agreement with the product manager

Manages actions for mitigation in case of non- fulfillment in agreement with the product manager

Manages the maintenance cost allocation together with the Product Managers

Drives and reports on the delivery of IS services according to Service Levels Agreements and cost optimization for infrastructure or applications.

Defines the required corrective actions to be led to meet the objectives and drives the associated operational teams

Ensures services are delivered in accordance with agreed stakeholder requirements

Monitors both insourced and outsourced teams and activities (in conjunction with contract management done in the sourcing teams)

Success Metrics

Success will be measured in a variety of areas, including

Consistently ensure the on-time delivery and quality (first-time-right) of the projects.

Bring innovative cost-effective solutions.

Achieve customer satisfaction.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent
-

Experience Level:

Professional

Job Family:

Digital
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.


Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.


Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .


At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.