Job Description

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Service Delivery Manager
This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The Opportunity
At Worldline, our technology addresses the persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly skilled service delivery manager who has a creative mind and passionate about delivering quality code, then get ready to join our company!We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.
Governance:

• Coordinate various internal and external meetings covering topic like governance, service delivery, SLA reporting and incident escalation
• Cooperate with CPOs and Financial Controllers for the follow up of the financials figures related to the issuing services
• Cooperate with Tribe management team for the follow up of the People Equation of the tribe

Operational excellence:

• Follow up operational dashboards and coordinate needed actions with external and internal stakeholders
• Collect and follow up risks linked to issuing services and promote and coordinates definition and execution of mitigation actions with the relevant stakeholders
• Onboard customer demands and coordinate collection of estimates and preparation of the offer with all involved stakeholders
• Ensure that all the service delivery processes (Incident, change and problem management) are correctly applied, that the related SLA are respected and act versus stakeholders in case of deviations
• Control that all the needed service related activities are planned and executed. Follow up execution results and related action plans
• Proactively propose service improvements to internal and external stakeholders
• Proactively take action for preventing possible issues

Signs of success:

• You are team oriented but can also work independently
• You demonstrate a high degree of independence and self-motivation
• You stay up to date with new technologies and systems and can quickly learn about them
• You communicate complex procedures to other colleagues
• You collaborate clearly with colleagues and to customers according to their technical skill level.

Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
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Information at a Glance
Request ID: 298501
Posting Start Date: 6/4/25
Job Area: Technology
Work Site: Hybrid
Contract Type: Permanent
Brand: Worldline
Job Location: India - Bengaluru, India - Pune
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