Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.



The strategic Service Delivery leader is accountable for leading a critical analytics service delivery team operating in a complex, stakeholder-driven environment. This role ensures predictable, high-quality analytics delivery while strengthening team capability, delivery discipline, and readiness for increasing complexity and change. The role is central to enabling the success of adjacent analytics teams and requires strong leadership, structured problem solving, and effective partnership across business, product, technology, and data functions.



What You'll Do

Be accountable for end-to-end analytics service delivery across a complex portfolio, balancing quality, timelines, and stakeholder expectations.

Establish and continuously strengthen delivery governance, prioritization, and operating rhythms to improve predictability and reduce reactive escalations.

Lead, coach, and develop a high-performing analytics delivery team, building clear ownership, accountability, and leadership depth.

Act as the primary escalation point for complex delivery, operational, or stakeholder challenges; drive structured root-cause analysis and sustainable resolution.

Proactively identify delivery risks, dependencies, and constraints, designing mitigation plans ahead of impact.

Partner closely with business, product, technology, and data teams to align analytics delivery with broader enterprise priorities and initiatives.

Lead cross-functional initiatives involving changes to analytics platforms, reporting ecosystems, or delivery models, ensuring strong execution and change readiness.

Drive continuous improvement through standardization, simplification, and increased maturity of analytics service delivery.

Enable effective collaboration and dependency management across analytics teams, ensuring seamless support to adjacent or parallel teams.



What We're Looking For

10+ years of experience in analytics, insights, service delivery, or operations roles, with demonstrated people leadership experience.

Experience in a Travel Management Company (TMC), travel analytics, or similarly complex, transaction-heavy environments strongly preferred.

Proven track record of leading teams delivering analytics or data-driven services at scale and work with cross functional teams across multiple time zones, managing key stakeholders at all levels within the organization.

Strong problem-solving mindset with the ability to diagnose systemic delivery, data, and process challenges.

Strong technical understanding of analytics platforms, data ecosystems, and database-driven environments (SQL), enabling effective leadership during platform and operational change.

Excellent stakeholder management, communication, and execution skills, including engagement with senior leadership.

Takes ownership of accuracy, reliability and relevance of the reporting analysis

Ability to operate effectively at both strategic and execution levels.

Proficient in Microsoft Office Suite (Excel, PowerPoint, Word), equivalent project management skills



Location Gurgaon, India



The #TeamGBT Experience

Work and life:

Find your happy medium at Amex GBT.



Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .

Travel perks:

get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.



Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.



We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.



And much more!



A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.



Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.



Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .



What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!