Job Description

Responsibilities

Will be handling the team of 3-4 members & Service Centres/ Call load Regular review of open complaints and ensure response time and its closure as per SLAs Achieve Revenue generation targets. Ensure Preventive Maintenance adherence and audit quality of Service on a regular basis. Maintain Customer i-base hygiene and regularly update end-user data in the system To drive customer engagement and high CSI. Building strong relationships with Customers by ensuring timely maintenance and addressing the concerns proactively. Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement. Competitors and market feedback on time to HQ. System and process implementation at all channel partners

Key Responsibilities:

Key Skills

Knowledge of products, Retail Channel, Service Business expansion Technical knowledge about Service offerings and Channel Management Knowledge of Revenue Generation (AMC, Spare parts)

Short Info

Posted: 3 day(s) ago
Location: Kolkata
Qualifications: B.TECH/DIPLOMA
Experience: 5 Years - 0 Months To 10 Years - 0 Months