Job Description

MindMentorz is a chess academy dedicated to building strong thinkers and confident players through structured chess training. We work with children of all levels - from beginners taking their first steps on the board to advanced players aspiring for FIDE ratings and competitive success. Our mission is to provide world-class coaching, a supportive learning environment, and a seamless experience for both students and parents.

Position:

Service Delivery Executive

Department:

Service Delivery Team

Location:

Bangalore

Reports to:

Service Delivery Manager / Admin

Role Overview

The Service Delivery Team ensures smooth execution of ongoing chess programs by acting as a bridge between parents, coaches, and management. This role involves resolving parent queries, monitoring coach performance, and ensuring classes are delivered as per commitment.

Key Responsibilities

Act as the first point of contact for existing parents regarding class schedules, feedback, or issues. Monitor coaches' attendance, punctuality, and adherence to schedules. Track and resolve support tickets related to classes, reschedules, or technical issues. Coordinate with coaches for replacements in case of absence or emergency. Maintain high standards of service quality and ensure parent satisfaction. Regularly update parents on their child's progress, milestones, and achievements. Collect parent feedback and share insights with the management team. Maintain accurate student records, class schedules, and issue logs. Collaborate with the enrollment team to ensure a smooth handover from demo/enrollment to regular classes. Prepare weekly/monthly reports on class delivery, issues resolved, and satisfaction levels.

Key Skills & Competencies

Strong communication and problem-solving skills. Ability to handle parent escalations with empathy and professionalism. Good organizational and multitasking abilities. Proficiency in ticketing/CRM tools and MS Office/Google Suite. A customer-first mindset with focus on retention and satisfaction. 2 week off
Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person