Job Description

Experience:

4+ years

Notice Peiod:

Immediate to 30 days.

Key Responsibilities:

- Lead a team of 3 analysts across APAC, EMEA & US shifts

- Manage incidents, problems & service requests using ServiceNow

- Host daily end-of-day calls with global tech stakeholders

- Drive continuous improvement across service desk, desktop & app support

- Deliver accurate dashboards & SLA reports via PowerBI & ServiceNow

- Communicate directly with CTOs, Heads of Networks, Messaging, and Applications

Required Skills & Qualifications:

- 4-5 years of experience in service delivery, IT operations, or functional business analysis

- Strong understanding of ITIL framework and service management best practices

- High proficiency in ServiceNow (reporting, enhancements, dashboards)

- Excellent communication and interpersonal skills; ability to engage with senior stakeholders (CTO, Heads of Networks, Messaging, Applications)

- Strategic thinking with strong analytical and problem-solving capabilities

- Ability to assess IT infrastructure issues and gauge severity effectively

- Experience in service delivery within financial services is highly preferred

Job Type: Contractual / Temporary
Contract length: 12 months

Pay: ₹70,000.00 - ₹90,000.00 per month

Work Location: In person