Job Description

Need a Female Service CRM for Infinity Hyundai, Jharsuguda, Odisha.

A "Service CRM" in the automotive industry is responsible for managing customer relationships within the service department of a dealership.

Customer Interaction Management:

Log all customer service interactions in the CRM system, including phone calls, emails, and in-person visits.

Track customer vehicle history, service records, and warranty information.

Proactively reach out to customers regarding upcoming service appointments based on vehicle mileage or maintenance schedules.

Handle customer complaints and concerns efficiently, escalating issues when necessary.

Appointment Scheduling and Coordination.

Service Quality Monitoring.

Marketing and Sales Support.

Data Analysis and Reporting.

Required Skills:

Excellent communication and interpersonal skills to build rapport with customers Strong organizational skills to manage appointment schedules and customer data Proficiency with CRM software and automotive service management systems Understanding of vehicle maintenance and repair procedures Ability to analyze data and generate actionable insights
Qualification: Graduate/ Diploma/ MBA/ PG

Employee Facilities Include:

Attractive salary packages

Performance incentives and bonuses

ESIC and EPF benefits

On-site canteen

Regular appraisals

Continuous training and development

Clear career paths for growth

Staff accommodation for outstation candidates

Staff lunch room with AC facility

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Food provided Internet reimbursement Life insurance Provident Fund
Ability to commute/relocate:

Jharsuguda, Orissa: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

CRM: 2 years (Required)
Work Location: In person