Job Description

Service CRM Executive

Manage Service CRM to assign breakdown calls, maintaining a service desk and evaluating its efficiency Warranty, CAMC and AMC for equipment to be managed and updated on CRM on regular basis To create and manage preventive maintenance schedule Delegating and directing service tasks Monitoring the progress of ongoing calls Managing service team engineers to ensure the team's objectives and service goals are met Handling customer complaints or concerns quickly and professionally to maintain good customer relationships Assisting with or performing administrative tasks, such as managing and updating invoices, processing service requests, and tracking spare inventory Manage and coordinate equipment installation Instruct customers on equipment operation, care and maintenance when required To manage the field engineer attendance, tour advance and expense management Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service
Job Type: Full-time

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

* Provident Fund