Job Description

Client Interaction

: Act as the primary point of contact for clients or customers, addressing inquiries, providing information, and coordinating service delivery according to client needs and expectations.

Service Planning

: Assess client requirements and develop personalized service plans in collaboration with relevant stakeholders, such as service providers, case managers, or healthcare professionals.

Resource Coordination

: Coordinate resources necessary for service delivery, including personnel, equipment, and materials, ensuring availability and timely allocation to meet client needs.

Scheduling and Logistics

: Manage schedules and appointments for clients and service providers, optimizing efficiency and minimizing conflicts. This may involve arranging transportation, booking facilities, or scheduling home visits.

Documentation and Record-Keeping

: Maintain accurate records of client interactions, service plans, progress reports, and other relevant documentation. Ensure compliance with organizational policies, regulatory requirements, and confidentiality standards.

Problem Resolution

: Address issues and concerns raised by clients, caregivers, or service providers, resolving conflicts, and ensuring that any challenges are promptly addressed to maintain service quality and client satisfaction.

Collaboration and Communication

: Foster effective communication and collaboration among internal teams, external partners, and stakeholders involved in service delivery, such as case managers, healthcare professionals, or community organizations.

Quality Assurance

: Monitor service delivery processes, collect feedback from clients and stakeholders, and identify areas for improvement. Implement quality assurance measures to enhance service quality and efficiency continuously.

Training and Support

: Provide training, guidance, and support to service providers and staff members involved in service delivery, ensuring adherence to best practices, protocols, and standards.

Reporting and Evaluation

: Prepare regular reports on service utilization, outcomes, and performance indicators. Evaluate the effectiveness of service delivery strategies and recommend adjustments or improvements as needed.

Advocacy

: Advocate for the needs and rights of clients within the organization and the broader community, ensuring that services are accessible, equitable, and responsive to diverse client populations.

Crisis Management

: Respond to emergencies, crises, or critical incidents involving clients or service delivery, implementing contingency plans and coordinating appropriate interventions to ensure client safety and well-being.
Overall, a service coordinator plays a pivotal role in facilitating the delivery of high-quality, client-centered services, promoting efficiency, collaboration, and responsiveness within the organization and the community it serves.

Job Type: Full-time

Pay: ?10,000.00 - ?20,000.00 per month

Experience:

total work: 1 year (Preferred)
Work Location: In person