We are currently seeking motivated individuals to join our dynamic team as Service Coordinators. This role offers an exciting opportunity to contribute to the growth and success of our sales efforts in the field of smart solutions. The Service Coordinator will play a crucial role in supporting our sales team by providing essential administrative and operational assistance.
Role and Responsibilities:
Co-ordinating for post service activities like delivery confirmation, engineer planning, installation scheduling, Complaint calls, Replacements or any other service call.
Day to day reporting to service head for all cases.
Liasoning between other departments and the client to provide the service most suitable to the client's needs, cost and time restraints.
Over the phone, handle the installation procedure and any complaints.
Create a stock report and make the necessary updates.
Stay up-to-date on product knowledge and technical solutions to provide informed support
Manage and prioritize workflows to ensure timely resolution of service requests.
Coordinate service requests from customers, including scheduling, dispatching, and follow-up.
Identify and pursue lead generation opportunities to drive new business growth.
Requirements:
Bachelor's degree in Electronics or Electrical Engineering, Business Administration, Marketing or a related field.
1-2 years of experience in a customer-facing role, service coordination or customer support role in IFPDs, UPS industry
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