Job Description

A Service Coordinator manages daily operations, acting as the main link between clients and service teams by scheduling appointments, handling inquiries, resolving complaints, and ensuring smooth service delivery, often requiring strong communication, organization, and problem-solving skills for tasks like booking technicians, tracking orders, and maintaining records, especially in fields like healthcare or tech support. Key Responsibilities Scheduling & Logistics: Coordinate and book service appointments, manage technician schedules, and ensure timely service delivery. Client Communication: Serve as the primary contact for clients, answering questions, providing updates, and managing expectations. Issue Resolution: Address and resolve customer complaints and technical issues, escalating when necessary. Record Keeping: Maintain accurate records of service requests, customer interactions, and completed tasks. Team Coordination: Liaise with service technicians, providing support and monitoring work progress. Reporting: Prepare service reports for management. Essential Skills Communication: Excellent verbal and written skills for client and team interaction. Organization: Ability to manage multiple tasks and schedules efficiently. Problem-Solving: Aptitude for resolving issues quickly and effectively. Customer Focus: A commitment to ensuring client satisfaction. Relationship Building: Strong interpersonal skills to build rapport with clients and partners. Common Industries & Variations Healthcare/Social Services: May involve explaining treatment plans or connecting people with resources. Tech/Electrical: Focuses on coordinating repairs and technical support. Sales & Service: Blends sales activities with service coordination for comprehensive client support. Tamil candidates only
Job Types: Full-time, Permanent, Fresher

Pay: ₹9,932.69 - ₹22,710.43 per month

Benefits:

Food provided
Work Location: In person