Job Description

Key Responsibilities:

Client Assessment & Intake:

Conduct initial consultations to understand client needs and objectives. Gather necessary documentation and develop individual service plans.

Service Coordination:

Schedule and coordinate services, ensuring timely and efficient delivery. Monitor the progress of services and address any issues or concerns.

Communication:

Serve as the primary point of contact for clients, service providers, and stakeholders. Maintain regular communication to ensure services meet client expectations.

Problem-Solving:

Address and resolve conflicts or issues that may arise during service delivery. Adjust service plans as needed based on client feedback and changing circumstances.

Documentation & Reporting:

Maintain accurate records of all client interactions, service plans, and outcomes. Prepare regular reports for management and stakeholders.

Compliance:

Ensure all services comply with organizational policies, legal requirements, and industry standards.

Qualifications:

Education:

Preferred Engineering Background.

Experience:

Previous experience in service coordination, case management, or a similar role is preferred. 2 yrs to 4 yrs

Skills:

Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Problem-solving and conflict-resolution expertise. Proficiency in relevant software and tools (e.g., Microsoft Office, CRM systems).

Other Requirements:

Ability to work collaboratively with diverse teams. Empathy and commitment to providing exceptional client service.
Job Type: Full-time

Pay: From ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Experience:

total work: 2 years (Preferred)
Work Location: In person