Job Description

Core Responsibilities:

Scheduling and Coordination:

Managing service appointments, dispatching technicians, and ensuring timely service delivery.

Communication and Customer Relations:

Communicating with clients to schedule appointments, provide updates, and address concerns.

Issue Resolution:

Handling inquiries, resolving complaints, and escalating complex issues.

Record Keeping:

Maintaining accurate records of service requests, work orders, and customer interactions.

Process Improvement:

Identifying areas for process improvement and implementing changes to optimize service.

Collaboration:

Working with other departments (e.g., sales, technical support) to ensure smooth service delivery.

Client Advocacy:

Acting as a liaison between clients and service providers, providing support and information.

Resource Management:

Maintaining a directory of service providers and resources to connect clients with appropriate help.

Administrative Support:

Providing administrative tasks like answering phones, responding to emails, and managing paperwork.

Skills and Qualities:

Communication:

Excellent verbal and written communication skills are essential.

Organizational Skills:

Ability to manage multiple tasks and prioritize effectively.

Problem-Solving:

Ability to identify and resolve issues quickly and efficiently.

Customer Service Skills:

Strong ability to handle customer inquiries, resolve complaints, and ensure satisfaction.

Technical Skills:

Depending on the industry, some technical knowledge may be required.

Analytical Skills:

Ability to analyze data and identify trends to improve service.

Interpersonal Skills:

Ability to build rapport with clients and colleagues.

REQUIREMENT: IT HARDWARE INDUSTRY & TEAM HANDLING CAPACITY , SLA NEED TO MANAGE.

Teamwork:

Ability to collaborate effectively with others.

Job Types: Full-time, Permanent

Pay: From
25,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Internet reimbursement
Schedule:

Day shift Morning shift
Supplemental Pay:

Yearly bonus
Work Location: In person