Job Description

A service coordinator manages and organizes service-related activities within a company, ensuring smooth operations and customer satisfaction. They act as a liaison between clients and service teams, scheduling appointments, managing resources, and resolving issues. Key responsibilities include customer service, communication, coordination, and problem-solving. Key Responsibilities: Customer Service: Addressing customer complaints, providing information, and ensuring a positive customer experience. Coordination: Scheduling appointments, coordinating with service technicians, and managing resources to ensure efficient service delivery. Communication: Effectively communicating with clients, team members, and other stakeholders. Problem-Solving: Identifying and resolving issues that arise during service delivery, ensuring customer satisfaction. Record Keeping: Maintaining accurate records of service activities and customer interactions. Teamwork: Collaborating with other team members to ensure smooth and efficient service operations. Policy Management: Maintaining and updating service policies to reflect best practices and customer needs. Training and Development: In some cases, service coordinators may be involved in training and developing customer service teams, according to Great Sample Resume and Indeed. Required Skills: Communication Skills:Excellent verbal and written communication skills are essential for interacting with clients and team members. Organizational Skills: Strong organizational skills are needed to manage schedules, resources, and information effectively. Problem-Solving Skills:The ability to identify and resolve issues quickly and efficiently is crucial. Interpersonal Skills: Building rapport with clients and team members is essential for maintaining positive relationships. Technical Skills: Proficiency with computer software, including Microsoft Office and CRM systems, is often required, according to AvaHR. Multitasking: The ability to manage multiple tasks simultaneously is often necessary in a fast-paced service environment. Career Paths: Service coordinators can advance their careers by moving into roles such as: Senior Service Coordinator:With more experience, service coordinators can take on more complex tasks and responsibilities. Team Lead/Supervisor: Service coordinators can move into leadership positions, managing and mentoring other team members. Operations Manager: With a broader understanding of service operations, service coordinators can advance to management roles. Customer Service Manager: Service coordinators can also specialize in customer service management, overseeing all aspects of customer service delivery. Tamil candidates only
Job Type: Full-time

Pay: ?9,987.04 - ?22,641.09 per month

Benefits:

Food provided
Work Location: In person

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