Service Coordinator

Year    TN, IN, India

Job Description

Job description



The Service Coordinator should assess the IT service needs of clients and link them to the appropriate resources and providers.

He/She should address & attend to the walk-in customers, after diagnosing should provide adequate solution options to them & fill in the job sheet by mentioning the case issues.

He should clear the calls within the specified TAT.

Responsibilities:



Customer Management



Handle and resolve customer complaints/inquiries via mail or phone or Software in a timely and accurate manner. Maintain a database of customer service orders and invoicing records. Provide excellent customer service, listening carefully to customer concerns and addressing issues until the customer is satisfied Maintains quality service by establishing and enforcing organization standards. Providing service quotations Follow up with service vendors Reports generation on a weekly basis Booking warranty calls and tracking replacements. Complete tracking from call landing to call closing. Mail reply to service concerns through Outlook, Job sheet and DC maintenance Cash entries in the note. ( Walk in customers) Male Person Required IT Similar Industries background is a must Team Management skills

Review to be done on a weekly basis by the Service Head, on the below-mentioned criteria



Online documentation of enquires Review on monthly achievement - target VS actuals Reduction in repeated escalation on the serviced units Reduced errors in quality check TAT in closing the calls.

HR Contact: 7845764900 / 7708110473



Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

Leave encashment
Schedule:

Fixed shift
Work Location: In person

Speak with the employer


+91 7845764900

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD3676352
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    TN, IN, India
  • Education
    Not mentioned
  • Experience
    Year