Job Description

Job Summary

The Service Coordinator will be the central point of contact for all service-related inquiries and operations. This role is crucial for ensuring the efficient scheduling of technical staff, prompt resolution of customer issues, and accurate maintenance of service documentation.

Key Responsibilities

Customer Communication:

Manage all

incoming customer calls

related to service, maintenance, and installation requests.

Service Logistics:

Handle comprehensive

service logging and follow-ups

to ensure all tickets are addressed in a timely manner.

Technician Scheduling:

Strategically

schedule and dispatch technicians

for both new product

installation

and routine/emergency

maintenance

services.

Client Coordination:

Coordinate client communication and feedback

, serving as the liaison between the customer and the technical service team to guarantee satisfaction.

Reporting & Documentation:

Maintain accurate and detailed

service records and reports

for analysis of operational efficiency.

Requirements

Proven experience in a coordination, dispatch, or administrative role, preferably within a technical service environment. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Proficiency in using scheduling software and preparing detailed reports. Ability to manage high-volume calls and coordinate a team of field technicians effectively.

Working Hours

9:30 AM - 6:30 PM

How to Apply

Interested candidates are invited to send their resume to:

hr@trojantechnologies.qa

You may also contact us at:

+974 70599788

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Experience:

Help desk: 1 year (Preferred) Technical support: 1 year (Preferred) Printers: 1 year (Preferred)
Language:

English (Preferred) Hindi (Preferred) Malayalam (Preferred) * Tamil (Preferred)