Job Description

:

Act as the first point of contact for customers regarding service inquiries, complaints, or breakdown support. Schedule and coordinate preventive maintenance, repairs, and inspections for construction equipment. Assign service tasks to engineer based on workload and expertise. Monitor progress of service jobs to ensure timely completion and customer satisfaction. Maintain accurate service logs, equipment history, and warranty records. Coordinate with spare parts and logistics teams to ensure availability of required parts. Follow up with customers post-service to ensure equipment performance and resolve any concerns. Prepare and share daily/weekly/monthly service reports with management. Ensure adherence to safety standards and company policies during service operations. Support in handling warranty claims and liaise with OEMs/vendors for technical support. Assist in training and guiding junior technicians and support staff.
Key Skills & Competencies:

Strong knowledge of construction equipment (excavators, loaders, compactors, etc.) and their servicing requirements. Excellent coordination, planning, and organizational skills. Customer service orientation with strong communication abilities. Ability to handle multiple tasks under pressure and meet deadlines. Familiarity with service management software/ERP systems. Problem-solving attitude and decision-making ability.
Qualifications & Experience:

Diploma/Degree in Mechanical/Electrical Engineering. 1-3 years of experience in service coordination within the construction equipment, heavy machinery, or related industry. Knowledge of spare parts, warranty processes, and field service management is an advantage.
Job Types: Full-time, Permanent

Pay: ₹12,000.72 - ₹14,000.54 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Paid sick time Provident Fund
Work Location: In person