Job Description

Role Summary

The CSD Coordinator will be responsible for coordinating customer service operations, project documentation, material follow-ups, and communication between internal teams and customers. The role ensures smooth project execution, timely updates, and adherence to company standards.

Key Responsibilities

Project Monitoring & Reporting

Update CSD Project Bar Chart/Gantt Chart and share weekly status with customers in coordination with the Zone Leader Track and update material shortage status in the CSD Dashboard.

Site Coordination

Daily follow-up with Site Engineers on urgent issues and escalate critical matters to Manager Ensure site-related data is shared for MOM and invoice preparation.

Material & Purchase Follow-Up

Follow up with Purchase/Stores for material shortages and coordinate with Santosh More (when available). Manage material requisition as required.

Customer Communication & Support

Receive and record customer calls and forward information to concerned personnel. Monitor customer complaints received through the Customer Care email ID.

Project Documentation

Create new projects in Arrowsoft for new POs. Prepare and send Input Sheets for all new POs and follow up with Design to obtain BOM. Prepare CSD quotations as per customer inputs. Maintain and update ISO documentation daily. Prepare documents required as per company standards before commissioning at site.

Accounts & Labour Coordination

Coordinate with Accounts for invoice preparation after receiving MOM from Site Engineer. Provide site work completion data of labour to the Purchase Department for issuing PO to labour contractors.

Skills & Requirements

Strong coordination and communication skills (email & phone). Proficiency in MS Excel, project monitoring tools, and Arrowsoft. Ability to handle multiple tasks and follow up with cross-functional teams. Basic understanding of material flow and documentation processes. Customer-oriented approach with attention to detail.
Job Type: Full-time

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Food provided Leave encashment Provident Fund
Work Location: In person